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UPS Training Guides

Wrote instructor-led and hands-on training guides for the national rollout of the UPS OnLine family of shipping software


Managed development team for a custom database application and wrote training and user guide.

Documentation & Training Overhaul

Large care provider needed to grow from an unsustainable mountain of Word documents to modern technical writing tools and methods.

Technical Editing

We provided technical editing and final layouts for highly technical IRAD documents — key documents used to justify federal budget appropriations.

Tim Murray picture

“The writer should be as comfortable with the subject matter as you desire your end users to be… you want a knowledgeable end user who can communicate to others how to do the job.”

Tim Murray