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Chick-fil-A Documentation Overhaul

How we helped Chick-fil-A modernize its restaurant system documentation from manuals maintained in mountains Word files to efficient and modular Adobe Framemaker practices

Chick-fil-A’s paper-based Restaurant Personnel Management System manual was a nightmare to manage and update using Word. We re-implemented their manual in Adobe FrameMaker.

With better document management, the client could easily publish and electronically distribute. We were able to consolidate what had been 30+ MB of Word files into a well-structured pdf manual under 1MB.

Tim Murray picture

“We not only want our product to be the best it can be, we want your product to be the best it can be. So if during development we discover issues — error, omissions, or areas where the user could be confused — we bring it to your attention.”

Tim Murray

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